3-4

Develop Requirements for Personnel Supporting the Security Program

In this section, you will gain practical expertise in overseeing the final deployment of security systems. You will learn to verify installations through detailed inspections, coordinate integration and testing, and create punch lists for deficiencies. Additionally, you'll acquire commissioning and acceptance testing skills and provide user training to ensure a smooth transition and system adoption.

🎧 LISTEN NOW

👥 Roles, Responsibilities, and Limitations of Security Personnel

DOMAIN 3 - TASK 4

As the first line of defense, security staff play a crucial role in the organization's operations. Their scope of responsibility and limitations must be clearly defined, underscoring their value and importance.

👮 Types of Security Personnel

Patrol facilities, parking lots, and restricted zones
Monitor CCTV and alarms
Enforce access control policies
Respond to incidents and medical emergencies
Write reports, log activity, and escalate events
Act as customer service ambassadors

🧑‍💼 Human Resource Management for Security Personnel

🎓 Training and Professional Development

Misaligned or mislabeled devices
Incorrect device types installed
Latency or communication issues
Missing conduit sealing, loose cable terminations

🧭 Common Responsibilities

Continuous training ensures that security personnel have the knowledge and skills to be confident and capable in their roles, reducing liability and ensuring readiness.

Apply to all personnel regardless of location:

Appearance and uniform standards
Radio use and communications protocols
Report formatting and submission guidelines
Chain of command and incident escalation

🧰 Equipment Essentials

Legal authority and limitations
Emergency response: fire, medical, workplace violence
Use of force, de-escalation, defensive tools
Report writing and evidence handling
Surveillance and communication system usage
Cultural sensitivity, DEI, harassment prevention

🥋 Uniforms and Equipment Standards

The authority to detain or arrest depends on jurisdiction and policy
Use of force governed by post orders, policy, and licensing
Must defer to law enforcement when appropriate

📘 Tip: Post orders must reflect the legal authority boundaries in each region or facility.

Effective management of security personnel necessitates implementing clear HR processes and KPIs. These tools are vital for measuring performance and enforcing accountability.

Temporary instructions for unusual conditions:

VIP visits
Construction detours
Holiday or event staffing
Severe weather alerts

📘 Post orders should be available at every station and updated regularly.

🔍 Core HR Elements

Recruitment:
Background checks, drug screening, personality and judgment testing
Onboarding:
Policies, emergency procedures, site walkthrough, post-specific duties
Key Performance Indicators (KPIs):
- Patrol route compliance
- Response time to alarms
- Incident report quality
- Customer service ratings
Performance Review:
- Conducted regularly by site supervisors
- Based on logs, audits, supervisor feedback
Progressive Discipline:
- Verbal → Written → Suspension/Training → Termination
- Always document actions to support HR/legal review

📘 Use structured performance data and real-world examples to support evaluations and retention decisions.

📋 General, Post, and Special Orders

Uniforms and gear influence authority perception, deterrence, and functionality.

📚 Core Training Topics

🚧 Special Orders

PSP® / CPP® (ASIS International)
CPO® (IFPO)
IAHSS (Healthcare Security)
Vendor certifications (e.g., Genetec, Lenel, Avigilon)

📘 Ongoing development leads to improved morale, retention, and professionalism.

📜 Certifications

Radios and earpieces
Flashlights and body cameras
Tablets/mobile terminals
Defensive tools (handcuffs, OC spray) – if permitted
Personal Protective Equipment (PPE) – masks, gloves, eyewear

📘 Equipment must be inspected regularly, logged, and replaced when defective.

📌 General Orders

Specific to a site or position:

Patrol frequencies and route maps
Access procedures and visitor screening
Response procedures for incidents
Contact lists and emergency supplies

🧠 Security Awareness for Non-Security Personnel

Security is a shared responsibility. Non—security staff are not just bystanders but active participants in the organization's security. Their vigilance and reporting play a critical role in maintaining a secure environment.

🧭 Post Orders

👕 Uniform Guidelines

Consistent branding and color scheme
Seasonal variations (jackets, rain gear, gloves)
Must not resemble law enforcement unless authorized
Name badges, patch insignia, and ID cards required

📘 Empowering all staff turns every employee into an extension of the security program.

New hire orientation modules
Annual refresher training
Digital signage, posters, and intranet updates
Drills and tabletop exercises

📖 Key Awareness Topics

🧰 Delivery Methods

Recognizing and reporting suspicious behavior
Badge, visitor, and tailgating policies
What to do in emergencies: lockdown, fire, evacuation
Workplace violence prevention and reporting
Importance of secure information and areas

✅ Summary: Building a Security-Capable Workforce

Domain 3 – Task 4 equips you to:

Define the ideal structure and function of your guard force
Develop recruitment, onboarding, and discipline systems
Provide structured training and certification pathways
Establish SOPs, orders, and expectations
Equip officers with what they need to succeed
Build a culture of security awareness across the organization

Effective personnel management transforms a guard force into a professional security team aligned with the mission, values, and performance goals.

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